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Improve IVR Survey Comment Transcription [CR 332]

Need Eric to work with vendor for Feedback Mgr. tool to improve transcription quality of survey open comments for GRC Managers. Current transcription is not accurate enough and managers must default to call recordings, very cumbersome.
Carol McCullen about 2 years ago in  1 In Discovery

Update to Haleon IVR language [CR 327]

Haleon is no longer accepting phone calls or transfers from the GRC. Therefore, please change the current language to the HALEON website URL. Current IVR language is: This product is no longer a GSK product. Please contact Haleon at 800-245-1040 f...
Carol McCullen over 2 years ago in  2 In Discovery