IVR Change Management Ideas Portal
Provide a report of the number of calls routed by the IVR to HR and to the Corporate Directory for each month of 2022 and for January 2023.
| Priority | Medium |
| Contact Center(s) | GRC |
| Start date | Feb 13, 2023 |
| Needed By | Feb 17, 2023 |
| Closure Date | Apr 24, 2023 |
Status Notes
Eric reports that Phillip has the information needed to generate reports of this nature from the data he regularly downloads as the Custom Database report.
4/5/23 - All information has been provided; awaiting feedback that statistic calculations were corrected to take into account changes in call volume among reporting periods.
4.14 Request closure or action items at 4.17 meeting with GSK team. Include updated "needed by" date.
4/25/23 - Received closure approval on 4/24. Attaching and marking this request as closed.