IVR Change Management Ideas Portal
Per a request from Kelly McNeil of the RSV Consumer Marketing department in US Vaccines, please reserve and order the vanity number 888-ARE-XVY9 for which the actual number is 888-273-9899. This number will be owned by the GRC.
| Priority | Medium |
| Contact Center(s) | GRC |
| Start date | Apr 4, 2023 |
| Needed By | May 3, 2023 |
| Closure Date | May 8, 2023 |
Status Notes
4.14 Number ordered and updated in Lumen. Currently TFN is pointed at not in service number. IVR setup is targeted for the night of 4/20.
Need local number to update Lumen.
Need to ask Carol for a new "needed by" date.
Eric is nearly finished - needs to be tested.
Carol amended pending FDA approval date to 5/3/23 and go live date to 5/4/23.
Make caller role/reason: Consumer / AREXVY DTC Website
5-May-2023 - Work completed and request for closure sent.
8-May-2023 - Received closure approval.
Review Comments
When checking DNIS up front, set Product; When going into ASR, skip this if Product already has a value. This should be extensible for other products in the future.