IVR Change Management Ideas Portal
As part of Project Lift, three new Inbound Transfer IVRs will be required for use by PharmaCord's IVR options and one existing one will require a change to the Caller Reason.
Program/Option |
GSK Telephone Number |
IVR Reference |
Benlysta – Option 2 (Benlysta Nurse/PI Read) |
919-666-6681 |
Existing IVR, Reason Change only |
Benlysta – Option 2 (Benlysta Nurse/PI Read) - Spanish |
945-231-0991† |
New Xfer IVR Instance - IVR-I-33 1 of 3 |
Nucala – Option 2 (Nucala Nurse/PI Read) |
945-231-0993* |
New Xfer IVR Instance - IVR-I-33 2 of 3 |
Nucala – Option 2 (Nucala Nurse/PI Read) - Spanish |
945-231-0995† |
New Xfer IVR Instance - IVR-I-33 3 of 3 |
| Priority | Medium |
| Contact Center(s) | GRC |
| Needed By | May 4, 2023 |
| Closure Date | Sep 29, 2023 |
Status Comments
Stephen is getting information on the IVR documentation.
Ed is providing the PharmaCord info. (when Spanish will go live)
28-Apr-2023 - Ed received comments from Kate Cole @PharamCord indicating Spanish options would be available a few weeks after Go Live of 5/15/23.
12-May-2023 - Eric deployed the English options. Waiting on Spanish.
4-Aug-2023 - Delivered on 31-July-2023. Close pending final testing.
29-Sep-2023 - Closure approval received.
Review Notes
Related to IVR-I-6
Need transfer IVR documentation for each line and the caller role/reason for the 4th line.
Would also like info on Pharmacord's IVR flow.