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IVR Change Management Ideas Portal
Status Closed
Created by Guest
Created on Apr 24, 2023

VIS Sales Meeting Queue Closure

Description: The vaccines Flex team will be participating in training and attending a National Sales Meeting from Friday April 28th at 2pm EST until Thursday May 4th. Friday May 5th will resume normal business. During this time the request is to have a closed message for the Flex FGP, FED, NAM, and PED teams. The Adult Team will still be making outbound calls only. When testing please make sure close message applies to all toll free #s.


Here is the message: "The Vaccine Inside Sales Team is currently not available because of an offsite training meeting. We will resume normal business hours on Friday, May 5th, at 8:00am eastern time. If you would like to leave a message, press 1. If during this time, you would like to place an order, please visit us at www.gskdirect.com. For urgent order support during normal business hours, please call back and press option 3 for the Vaccine Service Center. Thank you for calling GSK. Good-Bye."


Message to be active from Friday April 28th 2pm ET until Thursday May 4th 6:00pm ET. Normal business on Friday 8:00 am -6:00pm ET.

Priority Medium
Contact Center(s) VIS
Start date Apr 28, 2023
Needed By Apr 28, 2023
Closure Date May 5, 2023
  • Attach files
  • Admin
    Christie Jensen
    Reply
    |
    Apr 24, 2023

    Status Comments

    Completed.

  • Admin
    Christie Jensen
    Reply
    |
    Apr 24, 2023

    Review Notes

    Agreed that Eric will obtain recording in non-professional voice.

    Will need to close HRS_VIS_Queue, HRS_VIS_FGP, and HRS_VIS_AutoAttend profiles.