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Status Closed
Created by Deborah Wagner
Created on Apr 28, 2023

RELATED IDEAS

As part of the transition of VIS to Syneos, configure transfer numbers to Syneos for the VSC.

As part of the transition of VIS to Syneos, the VSC requires a telephone number to be used to transfer calls to the Syneos team

Priority Low
Contact Center(s) VSC, PSC
Closure Date May 26, 2023
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  • Stephen Keilholz
    Reply
    |     Apr 28, 2023

    Status Notes

    8-May-2023 - Eric - Eric put the option #2 transfer number (267.703.8154) on the VSC line (866.475.8222) in place as of this morning. He also configured the transfer script so that calls transferred to VIS within the PSC/VSC and GRC environments route to 267-703-8154.

  • Stephen Keilholz
    Reply
    |     Apr 28, 2023

    Review Comments

    2023-04-28 Stephen Keilholz - Ed Dias will need to interface with syneos team to get the number or numbers to be used for this purpose.

    28-Apr-2023 Christie Jensen - Need to ask Carol if she needs number(s) for GRC. If so, create another IDEA. Answer is no.

    8-May-2023 - including option #2 on the VSC main line 866-475-8222. This should point to 267-703-8154.

    19-May-2023 - Work was completed on 5/8/23.