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IVR Change Management Ideas Portal
Status Closed
Created by Carol McCullen
Created on Jul 17, 2023

New Unique TFN for Brexafemme - 2nd TFN request

Request a 2nd TFN, unique only, not vanity for the Brexafemme team.

Contact Center(s) GRC
Needed By Jul 18, 2023
Closure Date Jul 31, 2023
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  • Admin
    Christie Jensen
    Reply
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    Jul 17, 2023

    Review Notes

    Brand team cancelled unique TFN for Brexafemme privacy policy. However vendor transfer number will be implemented by Scynexis by 7:00pm 7/31/23 to point the to front of GSK Main IVR. Brex. will point option #2 from their BREX menu using local DID above (945.235.6482).

    6-26-23 - Eric set up the POC for the vendor transfer to the DID requested.

  • Carol McCullen
    Reply
    |
    Jul 17, 2023

    Correction - this is not a 2nd TFN request but a 1st TFN request as a unique # and not vanity. Please identify a unique TFN (XXX.XXX.XXXX) and label as Brexafemme Privacy Policy, with a local DID of 945.231.0986. Also add this to the same cost center (Joe's) as the previous Brexafemme request for 'Brexafemme Vendor XFR'. a with a local DID of 945.235.6482, which had no unique TFN.