IVR Change Management Ideas Portal
Haleon is no longer accepting phone calls or transfers from the GRC. Therefore, please change the current language to the HALEON website URL.
Current IVR language is:
This product is no longer a GSK product. Please contact Haleon at 800-245-1040 for information about your inquiry.
Please update the IVR to the following:
This product is no longer a GSK product. Please contact HALEON at www.HALEON.com for information about your inquiry.
Thanks!
| Priority | Medium |
| Contact Center(s) | GRC |
| Start date | Feb 7, 2023 |
| Needed By | Feb 14, 2023 |
Status Notes
On hold waiting for confirmation that Haleon has changed their IVR branding from GSK to Haleon
As of 4/8/2023, message still says "Thank you for calling GSK Consumer Healthcare"
4.14.23 Re-tested and message still references GSK. Ask to put on hold and/or change target date.
2-June-2023 Tested line and it still says GSK.
Possible contact at Haleon: Bansari Mehta bansari.x.mehta@haleon.com
5-June-2023 - Response from Haleon was that it wasn't seen as a compliance issue.
Review Comments
Recommend spelling HALEON in the URL; remember, it is pronounced as hey leon.