IVR Change Management Ideas Portal
Please secure the following vanity numbers and pick the best area code, but would suggest 833 where available as it is consistent for most. Let Carol know once the numbers are secured and which numbers were selected.
Would like to have these vanity numbers transfer directly to the GRC Product skill with the appropriate call reason reflecting, 'AREXVY + name of Rx Chain' so agents may use the proper welcome message.
Vanity |
Number |
Available Prefixes |
ARE-XVY2 |
273-9892 |
877 |
ARE-XVY3 |
273-9893 |
833 |
ARE-XVY4 |
273-9894 |
833 |
ARE-XVY5 |
273-9895 |
855,833 |
ARE-XVY6 |
273-9896 |
833 |
ARE-XVY7 |
273-9897 |
866,833 |
ARE-XVY8 |
273-9898 |
833 |
| Contact Center(s) | GRC |
| Needed By | Apr 21, 2023 |
| Closure Date | May 8, 2023 |
Status Notes
20-Apr-2023 Ordered the following numbers and pointed them to non-working number 9844393123:
Albertsons
833-AREXVY3
833-273-9893
CVS
833-AREXVY4
833-273-9894
Kroger
833-AREXVY5
833-273-9895
Publix
833-AREXVY6
833-273-9896
Rite-Aid
833-AREXVY7
833-273-9897
Walgreens
833-AREXVY8
833-273-9898
Walmart
833-AREXVY9
833-273-9899
24-Apr-2023 Confirmed that number orders were successful. Renamed the lines and updated call plans. Call plans may take 24 hours to be reflected in the report.
Pharmacy
Vanity Number
TFN
Name in Lumen
Primary Call Plan
Albertsons
833-AREXVY3
833-273-9893
USPCC-GRC-H-IC-Albertsons Rx-AREXVY3 I35
PRI: IC SWI: 9844393123
CVS
833-AREXVY4
833-273-9894
USPCC-GSKRC-H-IC-CVS Rx-AREXVY4 I35
PRI: IC SWI: 9844393123
Kroger
833-AREXVY5
833-273-9895
USPCC-GSKRC-H-IC-Kroger Rx-AREXVY5 I35
PRI: IC SWI: 9844393123
Publix
833-AREXVY6
833-273-9896
USPCC-GSKRC-H-IC-Publix Rx-AREXVY6 I35
PRI: IC SWI: 9844393123
Rite-Aid
833-AREXVY7
833-273-9897
USPCC-GSKRC-H-IC-Rite Aid Rx-AREXVY7 I35
PRI: IC SWI: 9844393123
Walgreens
833-AREXVY8
833-273-9898
USPCC-GRC-H-IC-Walgreens Rx-AREXVY8 I35
PRI: IC SWI: 9844393123
Walmart
833-AREXVY9
833-273-9899
USPCC-GSKRC-H-IC-Walmart Rx-AREXVY9 I35
PRI: IC SWI: 9844393123
Notified Carol that lines available.
Still need to release the unused numbers.
Will create a new IDEA for the transfer IVRs for these numbers.
5-May-2023 - Christie - Released the following numbers in Lumen:
Prefix
Actual Number
Vanity
877
273-9892
ARE-XVY2
855
273-9895
ARE-XVY5
866
273-9897
ARE-XVY7
844
475-2523
GSK-ALBE
877
475-2871
GSK-CVS1
855
475-2871
GSK-CVS1
844
475-2871
GSK-CVS1
877
475-2877
GSK-CVSP
844
475-2877
GSK-CVSP
833
475-2877
GSK-CVSP
866
475-5764
GSK-KROG
844
475-5764
GSK-KROG
888
475-7483
GSK-RITE
844
475-7483
GSK-RITE
833
475-7483
GSK-RITE
844
475-7825
GSK-PUBL
833
475-7825
GSK-PUBL
888
475-9254
GSK-WALG
877
475-9254
GSK-WALG
833
475-9254
GSK-WALG
888
475-9256
GSK-WALM
866
475-9256
GSK-WALM
833
475-9256
GSK-WALM
8-May-2023 - Received closure approval.
Review Notes
Order and set-up to point to the non-working number.