IVR Change Management Ideas Portal
Would like to have these vanity numbers transfer directly to the GRC Product skill with the appropriate call reason reflecting, 'AREXVY + name of Rx Chain' so agents may use the proper welcome message.
Pharmacy |
Vanity Number |
TFN |
Albertsons |
833-AREXVY3 |
833-273-9893 |
CVS |
833-AREXVY4 |
833-273-9894 |
Kroger |
833-AREXVY5 |
833-273-9895 |
Publix |
833-AREXVY6 |
833-273-9896 |
Rite-Aid |
833-AREXVY7 |
833-273-9897 |
Walgreens |
833-AREXVY8 |
833-273-9898 |
Walmart |
833-AREXVY9 |
833-273-9899 |
| Priority | Medium |
| Contact Center(s) | GRC |
| Needed By | Aug 1, 2023 |
| Closure Date | Jan 8, 2024 |
Status Comments
28-Apr-2023 - Attached Xfer IVR Template
5-May-2023 - Eric obtained DIDs - need to assign them for these.
28-Aug-2023 - Carol sent another request for update from Stakeholders.
Response was that this is a no-go and we need to release these numbers from Lumen.
6-Oct-2023 - Christie - Sent a request to Mike Trombley to have lines removed from Lumen.
9-Oct-2023 - Christie - Want to retain AREXVY8 & AREXVY9 for possible future use.
20-Oct-2023 - Mike Trombley is working on getting these numbers released from Lumen.
11-Dec-2023 - Christie - Received confirmation that numbers have been released. Will check Lumen inventory to see if they are still present and if not, will request closure.
22-Dec-2023 - Christie - Numbers are not present in Lumen. Requesting closure.
Review Notes
Carol will provide a transfer IVR template for these numbers.