Add new product for recognition to the main IVR. AREXVY is a new vaccine to prevent RSV- route to vaccine queue for HCP IVR path, and product for applicable paths e.g. - side effect, PQC etc. Also recognize the term "RSV Vaccine" and route the sam...

Please see attached document for Reference. For #3/#4, Only when callers navigate down a path for an Adverse Event or Side Effect (Consumer or HCP), add prompting allowing them to choose to leave an Adverse Event VM with IQVIA as is done After Hou...

The RSV brand team is requesting a vanity number for the launch of their new product. This new number would be added to the new product URL (web page). Please procure this number if available ASAP, and let me know? Thanks! Is the following number ...

Need Eric to work with vendor for Feedback Mgr. tool to improve transcription quality of survey open comments for GRC Managers. Current transcription is not accurate enough and managers must default to call recordings, very cumbersome.

CEC Lightning Upgrade testing will require integrations with inContact to be in place for at least one non-production environment for multiple phases of testing (i.e. Regression, UAT).More information will be added to this CR on Friday, 2/17, befo...

​Please remove the following products from the IVR self-service option for PAP coverage - ADVAIR DISKUS, ADVAIR HFA and BECONASE AQ no longer available through GSK PAP. Please have removed the night before 3/1/23. FYI - these products are not sold...

Provide a report of the number of calls routed by the IVR to HR and to the Corporate Directory for each month of 2022 and for January 2023.

Haleon is no longer accepting phone calls or transfers from the GRC. Therefore, please change the current language to the HALEON website URL. Current IVR language is: This product is no longer a GSK product. Please contact Haleon at 800-245-1040 f...

GRC would like to engage Alphanumeric to deploy the NICE task automation assessment tool on the workstations of a subset of GRC agents. The purpose of the tool is to collect workflow information by capturing agent key stroke and mouse movement/win...

Update Telco Inventory with Requestor information in new TIM solution