Please see attached document for Reference. For #3/#4, Only when callers navigate down a path for an Adverse Event or Side Effect (Consumer or HCP), add prompting allowing them to choose to leave an Adverse Event VM with IQVIA as is done After Hou...

The RSV brand team is requesting a vanity number for the launch of their new product. This new number would be added to the new product URL (web page). Please procure this number if available ASAP, and let me know? Thanks! Is the following number ...

CEC Lightning Upgrade testing will require integrations with inContact to be in place for at least one non-production environment for multiple phases of testing (i.e. Regression, UAT).More information will be added to this CR on Friday, 2/17, befo...

​Please remove the following products from the IVR self-service option for PAP coverage - ADVAIR DISKUS, ADVAIR HFA and BECONASE AQ no longer available through GSK PAP. Please have removed the night before 3/1/23. FYI - these products are not sold...

Provide a report of the number of calls routed by the IVR to HR and to the Corporate Directory for each month of 2022 and for January 2023.