IQVIA is migrating their local DID phone numbers (per Samantha Bryant). Alphanumeric will validate the new target numbers provided by MI. Changes need to be made: 1) to the inContact address book 2) call flow scripts 3) internal KM docs updated by...
Brand team would like to start the process to identify a vanity number for Brexafemme.
Brand would like a few vanity numbers as options to select from, e.g. - vanity name plus corresponding numeric digits.
The full commercial launch will be in...
As part of Project Lift, GSK representatives will need to transfer some calls to PharmaCord and will no longer need to transfer calls for Specialty to LASH An email has been sent to Aaron Seamans requesting the numbers.
As part of Project Lift, PharmaCord will own the IVR for Nucala which is currently on GSKs inContact system. This IVR should be decommissioned Idea created by Stephen Keilholz on behalf of Ed Dias
As part of Project Lift, several GSK TFNs will need to be directed to PharmaCord. We have three toll free numbers for Benlysta Cares that currently point to Lash: Number Recollection 877-423-6597 Main Benlysta Vanity Number (877-4BE-NLYS) 877-425-...
Would like to have these vanity numbers transfer directly to the GRC Product skill with the appropriate call reason reflecting, 'AREXVY + name of Rx Chain' so agents may use the proper welcome message. Pharmacy Vanity Number TFN Albertsons 833-ARE...
Description: The vaccines Flex team will be participating in training and attending a National Sales Meeting from Friday April 28th at 2pm EST until Thursday May 4th. Friday May 5th will resume normal business. During this time the request is to h...
Project Lift - Incorporate ViiV TFNs into inventory
As part of Project Lift, four ViiV numbers formerly owned by Lash are in the process of being ported to GSK's Lumen carrier. When this is complete, they must be added to the inventory and both the Service Name and Call Plan Description must be upd...
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