IVR Change Management Ideas Portal
Add a new idea Subscribe
Status Closed
Created by Stephen Keilholz
Created on Apr 18, 2023

RELATED IDEAS

Redirect Toll Free number to the non-working number DID

The Toll-Free Number 8444753381 is currently directed to my personal cell phone. This was done for testing purposes but should not remain. Please redirect this to the non-working number.

Priority Medium
Contact Center(s) Other
Start date Apr 19, 2023
Needed By Apr 21, 2023
Closure Date Apr 19, 2023
  • Attach files
  • Admin
    Christie Jensen
    Apr 19, 2023

    Status Comments

    Vanity for number is GSK-DEV1

    19-APR-2023 Updated the Lumen Call Plan to use the non-working number 9844393123. Renamed number to be USPCC-GSKRC-U-IC-NWN-GSKDEV1 132. Tested and confirmed working.

    Reply
  • Admin
    Christie Jensen
    Apr 19, 2023

    Review Notes

    Need to:

    1. Update Lumen Call Plan with non-working number.

    2. Update Telco (if number is recorded there) with new information. (Add to Telco if not present.)

    3. Verify that number is not use in inContact or if it is, update there as well.

    Reply