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Secure AREXVY Vanity Numbers for RX Chain Support

Please secure the following vanity numbers and pick the best area code, but would suggest 833 where available as it is consistent for most. Let Carol know once the numbers are secured and which numbers were selected. Would like to have these vanit...
Carol McCullen about 2 years ago in  2 Closed

Redirect Toll Free number to the non-working number DID

The Toll-Free Number 8444753381 is currently directed to my personal cell phone. This was done for testing purposes but should not remain. Please redirect this to the non-working number.
Stephen Keilholz about 2 years ago in  2 Closed

Project Lift - Inbound Transfer IVRs for PharmaCord rep-to-rep transfers

As part of Project Lift, Two new Inbound Transfer IVRs will be required for use by PharmaCord for Rep-to-Rep transfers (Spanish) and two existing ones will require a change to the Caller Reason. PharmaCord Rep to GSK Rep Transfer Numbers Product L...
Ed Dias about 2 years ago in  2 Closed

Project Lift - Inbound Transfer IVRs from PharmaCord IVRs

As part of Project Lift, three new Inbound Transfer IVRs will be required for use by PharmaCord's IVR options and one existing one will require a change to the Caller Reason. Program/Option GSK Telephone Number IVR Reference Benlysta – Option 2 (B...
Ed Dias about 2 years ago in  2 Closed

VIS to Syneos TFN Updates to Lumen and Telco inventories

With the VIS outsourcing to Syneos, GSK is porting TFNs to Syneos. Our Telco inventory needs to be updated to reflect this change and Lumen needs to be checked to verify that these numbers have been removed. If the changes have not been made to Lu...
Christie Jensen about 2 years ago in  2 Closed

Reserve (but do not order) 32 AREXVY Toll Free Numbers

Please reserve 888.4AR.EXVY to replace ARE-XVY1 below since a prefix is not available.Also, please reserve all numbers below so we do not lose any while we wait for a reply from Adam/Joe. Thanks,Carol From: Carol McCullenSent: Friday, March 31, 20...
Stephen Keilholz about 2 years ago in  2 Closed

Reserve and order Toll Free number for DTC Arexvy Campaign(s) & IVR Handling

Per a request from Kelly McNeil of the RSV Consumer Marketing department in US Vaccines, please reserve and order the vanity number 888-ARE-XVY9 for which the actual number is 888-273-9899. This number will be owned by the GRC.
Stephen Keilholz about 2 years ago in  2 Closed

Add new product to IVR for Product Recognition - Ojjaara (MMB) [CR 337]

Please add new product Ojjaara to main IVR: MI path for HCP's is for ONC skill. Consumer path is ONC skill. Ojjaara is trade name and Momelotinib is the generic name. Expected Launch Readiness date coming up in May 1 with a Launch date (PDUFA) in ...
Carol McCullen about 2 years ago in  3 Closed

Project Lift PI Request IVR [CR 336]

In support of project Lift, a set of IVRs are required to handle inbound calls from their IVR and Rep-to-Rep transfers from PharmaCord. This request is for paths from the PharmaCord IVR only and for options where the caller is requesting PI to be ...
Carol McCullen about 2 years ago in  2 Closed

Product Recognition for AREXVY [CR 334]

Add new product for recognition to the main IVR. AREXVY is a new vaccine to prevent RSV- route to vaccine queue for HCP IVR path, and product for applicable paths e.g. - side effect, PQC etc. Also recognize the term "RSV Vaccine" and route the sam...
Carol McCullen about 2 years ago in  3 Closed